Terms and Conditions: Delivery and Returns
Delivery of Bimbadgen orders placed online, over the phone or in person is provided by Australia Post eParcel service. We aim to deliver within 5 business days. Your order can be tracked via the Australia Post site with your tracking ID which is supplied once the order has cleared our internal orders procedure.
Delivery instructions provided during the order process are included on Australia Post eParcel labels. Where “Authority to Leave” is given, Australia Post reserves the right to take the parcel to the local post office if they deem it unsafe to leave the article.
We currently do not offer international shipping online. Please contact our Cellar Door team to enquire about international shipping.
If you are not 100% satisfied, you can choose to exchange for the full value of your original purchase or receive a full refund.
You may try up to 1 bottle and still receive a full refund if you would still prefer to return your products. If you believe your wine has a specific fault we ask that you return a sample of the product tried for us to carry out the appropriate evaluation.
Returns of your purchase can be made up to 2 weeks from the purchase date. Products being collected/returned must be in the original box and/or packaging.
Once your return is received by our team, your refund or exchange will be processed. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Wines are packed in secure packaging and breakages are rare. If your item is damaged during transit Australia Post will return it to us immediately.
Australia Post will notify us of damages (usually within 7-10 business days), at which time a member of our team will contact you to advise details of re-delivery of your item.
If the product is delivered in a damaged or tampered state please contact us immediately (within 7 days of delivery). We will investigate the problem and resupply the damaged product.
Our Refund and Return Policy is offered on good faith, and we ask that it only be used in genuine cases where you have been unsatisfied with your purchase. We reserve the right to refuse a request for a refund/return if we believe a customer is abusing the policy.