Terms and Conditions: Delivery and Returns
Delivery of Bimbadgen orders placed online, over the phone or in person is provided by Australia Post eParcel service. We aim to deliver within 5 business days. Your order can be tracked via the Australia Post site with your tracking ID which is supplied once the order has cleared our internal orders procedure.
Delivery instructions provided during the order process are included on Australia Post eParcel labels. Where “Authority to Leave” is given, Australia Post reserves the right to take the parcel to the local post office if they deem it unsafe to leave the article.
We currently do not offer international shipping online. Please contact our Cellar Door team to enquire about international shipping.
We do not provide refund or returns for change of mind.
If you believe your wine has a specific fault we may ask that you return a sample of the product for us to carry out the appropriate evaluation. Once an outcome is determined we will be in touch to discuss exchange for the full value of your original purchase or to arrange a full refund.
Wines are packed in secure packaging and breakages are rare. If your item is damaged during transit Australia Post will return it to us immediately.
Australia Post will notify us of damages (usually within 10-14 business days), at which time a member of our team will contact you to advise details of re-delivery of your item.
If the product is delivered in a damaged or tampered state please contact us immediately (within 7 days of delivery). We will investigate the problem and resupply the damaged product.
Our Refund and Return Policy is offered on good faith, and we ask that it only be used in genuine cases where you have been unsatisfied with your purchase. We reserve the right to refuse a request for a refund/return if we believe a customer is abusing the policy.
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